Privacy Policy

1. Information We Collect

Personal Information

When you book or request services, we may collect:

• Full name
• Phone number
• Email address
• Pickup and drop-off locations
• Flight information, if applicable
• Billing and payment information
• Company name for corporate accounts

Payment Information

Payments are securely processed through third-party payment processors. We do not store full credit card numbers on our servers.

Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time and date of visits

Communication Data

We may collect information when you:

• Call or text our business
• Submit a form on our website
• Communicate with chauffeurs or dispatch

2. How We Use Information

We use your information to:

• Process and manage reservations
• Dispatch chauffeurs and coordinate trips
• Provide customer support
• Send booking confirmations and updates
• Communicate arrival instructions by SMS or email
• Improve our website and services
• Process payments and invoices
• Maintain safety, security, and service quality
• Comply with legal obligations

3. SMS & Communication Consent

When you affirmatively opt in to SMS communications — by providing your mobile number when requesting a quote, booking a trip, or otherwise agreeing to receive texts — State 48 Limo may send you:

• Booking confirmations
• Chauffeur status updates
• Arrival notifications
• Customer service communications

Message frequency may vary. Standard message and data rates may apply.

Consent to receive text messages is not a condition of purchase.

4. Sharing of Information

We do not sell your personal information.

We may share your information with:

• Chauffeurs and dispatch systems to complete your trip
• Trusted affiliate transportation providers when servicing trips outside our direct fleet
• Payment processors for secure transactions
• Technology providers such as booking systems, CRM tools, and website hosting
• Legal authorities if required by law

We do not share mobile phone numbers or SMS opt-in consent data with third parties or affiliates for their own marketing or promotional purposes. Any information shared with the parties above is limited to what is necessary to operate our services and fulfill your requests.

All third parties are expected to protect your information appropriately.

5. Affiliate Network Disclosure

To provide service in multiple cities, we may share trip details with vetted affiliate partners. These partners are expected to:

• Maintain proper licensing and insurance
• Protect your personal data
• Provide professional transportation services

Trip details are shared with affiliates only as needed to fulfill your reservation. We do not authorize affiliates to use your mobile number or SMS opt-in data for their own marketing.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Secure booking systems
• Encrypted data transmission (SSL)
• Limited access to sensitive data

However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as reasonably necessary to:

• Fulfill services
• Maintain records for accounting and legal purposes
• Improve future service

8. Your Privacy Rights

Depending on your location, including California, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of certain communications

To exercise these rights, contact us using the information below.

9. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyze website traffic
• Enhance site performance

You can adjust your browser settings to refuse cookies if preferred.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

11. Children’s Privacy

Our website and SMS messaging program are not directed to individuals under 18, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Information

If you have questions about this Privacy Policy or your data, please contact:

State 48 Limo
2160 W Chandler Blvd, Suite 14, Chandler, AZ 85224
Phone: (480) 489-8975
Email: info@state48limo.com
Website: www.state48limo.com

14. California Privacy Notice (CCPA/CPRA)

If you are a California resident, you may have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal data
• Request disclosure of data shared with third parties, where applicable

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

To submit a request, contact us using the information above.